Content & Learning Management Systems

Help Center

CMS Management, Product Training & Multi-Media Content Creation

Collaborating with our vendors on the new Help Center design was just the beginning. I committed to a content overhaul and used this on-demand, self-service platform to house thousands of pieces of content – including task aids, best practices articles, step-by-step videos, and interactive training courses. This, in turn, reduced outreach to service, expedited the onboarding process, and increased product adoption and success rates.

Initially, I was solely responsible for NA Help Center content that was leveraged for all other countries, but I eventually took on the global management of all 20 Help Center sites – including the localization and translation for 8 languages.

Help Center Home:

Help Center Articles: Click the arrows to view more.

Monster Masters

LMS Development & Management

To encourage product adoption, I created an online learning center for our customers through Intellum’s Learning Management System (LMS). I was responsible for the site design, course content, copywriting and design, learning objectives and assessments — as well as promotional materials to drive awareness. Monster’s flagship product training was front and center, and several of my thought-leadership topics and recruiter trainings were incorporated to round out the offering.

Promo Video:

LMS Home Page:

Training Pages: